Frequently Asked Questions

Have questions? We've got answers! Whether you're visiting Poplar & Payne for the first time, signing up for a class, or interested in becoming a vendor, here's everything you need to know.

What is Poplar & Payne?

Poplar & Payne is a 6,100-square-foot shopping destination in East Memphis, bringing together dozens of independent businesses under one roof. From vintage treasures and handmade goods to clothing, home decor, art, and gifts, there's always something new to discover.

What are your store hours?

We’re open seven days a week! Stop by and shop with us during the following hours:

Monday–Friday: 10 AM – 6 PM

Saturday: 10 AM – 5 PM

Sunday: 12 PM – 5 PM

Where are you located?

We're located at 4934 Poplar Avenue in East Memphis.

Is parking available?

Yes! We have a private parking lot with additional parking behind our building.

Can I purchase items from multiple vendors at once?

Absolutely! You can shop from as many vendors as you'd like and purchase everything in one transaction at our main register.

Do you get new merchandise regularly?

Yes! Our vendors bring in new inventory regularly, so you'll find something different almost every time you visit.

Are all your products handmade or vintage?

No! While we love handmade and vintage finds, our store also features boutique clothing, accessories, home decor, specialty gifts, artwork, and much more.

Can I shop online?

Poplar & Payne is primarily an in-person shopping experience. We encourage you to visit our East Memphis location to explore everything our vendors have to offer.

What is your return policy?

Because our merchandise comes from independent vendors, return eligibility may vary. Please ask our team about the return policy before purchasing.

Are pets allowed?

Service animals are welcome!

THE 4934 FAQ/classes, creativity, and everything in between.

What is The 4934?

The 4934 is our dedicated classroom and event space located inside Poplar & Payne. We host creative workshops, hands-on classes, and special events led by talented local instructors.

What kinds of classes do you offer?

Our schedule is always changing! Classes may include cookie decorating, sewing, floral design, painting, crafting, seasonal workshops, and other creative experiences.

How do I register for a class?

You can browse upcoming classes and purchase tickets directly through “The 4934” page on our website.

Do I need to register in advance?

Yes! Classes require advance registration, and spots are often limited. We recommend booking early.

Are classes suitable for children?

Some are! Each instructor determines the appropriate age range for their class. Be sure to review the class description before registering.

What happens if I can't attend a class I've booked?

We provide full refunds for classes tickets cancelled within 72 hours of class date.

Do I need to bring my own supplies?

Most instructors provide the necessary materials unless otherwise stated in the class description.

Can I teach a class at The 4934?

Absolutely! We're always interested in connecting with creative individuals who want to share their skills. Visit “The 4934” page to learn more.

Can I rent The 4934 for a private event?

Yes! Our classroom is available for private rentals, subject to availability. Contact us for rental information and scheduling.

How much does it cost to rent The 4934?

Private rentals start at $35 per hour. Visit our page, "The 4934" for availability and additional details.

VENDOR FAQ/Your business. Our space. Let's make something happen.

How do I become a vendor at Poplar & Payne?

Start by completing the vendor application on our website. Our team reviews applications based on product selection, presentation, category availability, and overall fit with the store.

What types of vendor spaces are available?

We offer a variety of rental options, including individual booths, wall spaces, bookshelves, and smaller display areas. Availability varies throughout the year.

How much does it cost to become a vendor?

Rental rates depend on the size and location of your space. Our team will provide current pricing and available options if your application is selected.

Is there a commission on sales?

Yes. Poplar & Payne collects a commission on merchandise sold in addition to monthly rental fees. Specific terms are outlined in your vendor agreement.

Is there a minimum lease commitment?

Yes. Our standard vendor agreement includes an initial six-month commitment, followed by a month-to-month arrangement.

Is a security deposit required?

Yes. A refundable security deposit equal to one month's rent is required before moving into your space, subject to the terms of your agreement.

Do vendors have to work in the store?

No! Our team handles daily operations, customer assistance, and checkout, so you can focus on creating, sourcing, and maintaining your inventory.

How do vendors receive payment for their sales?

Vendor sales are tracked through our point-of-sale system, SimpleConsign. Payments are distributed according to the payout schedule and terms outlined in your vendor agreement.

Am I responsible for stocking and maintaining my space?

Yes. Vendors are responsible for keeping their spaces stocked, organized, clean, and visually appealing.

Can I decorate my own booth or display?

Absolutely! We encourage vendors to bring their own personality and style into their spaces. All displays and modifications must follow our store guidelines and receive approval when necessary.

Do I need to price and tag my own merchandise?

Yes. Vendors are responsible for entering their inventory into SimpleConsign and ensuring all merchandise is properly tagged before being placed on the sales floor.

Can I sell products that other vendors already carry?

We review applications and product categories to maintain a balanced selection throughout the store. Some categories may be limited or unavailable depending on our existing vendor lineup.

Can I apply if there are no spaces currently available?

Of course! We encourage interested businesses to apply even when space is limited. Applications may be considered as future opportunities become available.

Can I visit the store before applying?

Absolutely! We encourage prospective vendors to stop by, explore the space, and get a feel for Poplar & Payne before applying.

STILL HAVE QUESTIONS? We're happy to help!

Whether you're planning a visit, looking for your next creative experience, or interested in joining our vendor community, we'd love to hear from you.